Frequently Asked Questions (FAQs)
Nickgives
Welcome to the Nickgives Help Center. Below are answers to commonly asked questions about ordering, shipping, returns, and general shopping experience. If you need further assistance, our support team is available to help.
1. What products does Nickgives sell?
Nickgives offers a curated collection of women’s fashion, including blazers, tops, dresses, skirts, trousers, and other wardrobe essentials designed for everyday wear and modern styling.
2. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, manage your details, and access your order history more easily.
3. How long does order processing take?
Orders are processed within 1 business day (Monday–Friday). Orders placed after 5:00 PM EST will be processed the next business day.
4. How long does delivery take?
Delivery typically takes 2–7 business days after processing, depending on your location and carrier performance.
Estimated total delivery time: 3–8 business days.
5. How much is shipping?
We offer a flat-rate shipping fee of $6.99 per order. There are no hidden handling fees.
6. Which carriers do you use?
We ship using trusted delivery partners:
- USPS
- UPS
- FedEx
7. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.
8. Can I cancel or change my order?
Yes, but only if your order has not yet been processed. Once an order has been prepared for shipment, it cannot be changed or canceled.
Please contact us immediately at support@nickgives.com for assistance.
9. What is your return policy?
We offer a 30-day return window for eligible items in unused and original condition.
Refunds are processed within 10 business days after receiving and inspecting the returned item.
10. Are there any return fees?
Nickgives does not charge restocking or processing fees. However, return shipping costs may apply unless the item is defective or incorrect.
11. What should I do if I receive a damaged or wrong item?
Please contact us within 7 days of delivery and provide photos of the issue. We will review your case and offer a replacement or refund where applicable.
12. What payment methods do you accept?
We currently accept:
- PayPal (recommended)
- Venmo
Both options support secure transactions using linked cards or bank accounts.
13. Is my payment information secure?
Yes. All payments are processed through secure third-party providers using encrypted technology. We do not store your full payment details.
14. Do you ship internationally?
At this time, Nickgives primarily ships within the United States. If international shipping becomes available, updates will be posted on our Website.
15. What if my package is delayed?
Delays may occur due to carrier operations, weather conditions, or peak seasons. If your package is significantly delayed, please contact us and we will assist in tracking your shipment.
16. What if my package is lost or marked delivered but not received?
If your tracking shows delivered but you have not received the package, we recommend:
- Checking with neighbors or household members
- Contacting the carrier directly
- Reaching out to our support team for assistance
17. How can I contact customer support?
We are here to help with any questions or concerns.
Nickgives Customer Support
Email: support@nickgives.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
18. Can I update my shipping address after placing an order?
Address changes are only possible before the order is processed. Once shipped, changes cannot be guaranteed.
19. Do you offer exchanges?
Yes. Exchanges are available for eligible items depending on stock availability. Please contact support to arrange an exchange.
20. How do I stay updated on new products and offers?
You can stay informed by subscribing to our email updates or checking our Website regularly for new arrivals and promotions.
If your question is not listed here, please contact us directly. The Nickgives team is committed to providing clear answers and dependable support.