Cancel & Change Order Policy

Nickgives
Last Updated: January 2026

At Nickgives, we work to process orders quickly so your items can be delivered without unnecessary delay. Because of this efficient workflow, cancellation or modification requests must be made within a limited time window.

This policy explains when and how orders can be canceled or changed after they are placed on nickgives.com.

1. Order Processing Timeline

All orders begin processing shortly after payment is successfully completed. Our standard processing details are:

  • Handling Time: 1 business day
  • Processing Days: Monday – Friday
  • Cut-Off Time: 5:00 PM EST

Orders placed after the cut-off time or outside business days will be processed on the next business day.

2. Order Cancellation

You may request to cancel your order if it has not yet entered the processing or shipping stage.

To request a cancellation, please contact us immediately:

Email: support@nickgives.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please note:

  • Cancellation requests are time-sensitive and not guaranteed
  • Orders that have already been processed or shipped cannot be canceled

If your order has already shipped, you may return it after delivery according to our Return & Refund Policy.

3. Changing an Order

You may request changes to your order before it has been processed. Eligible changes may include:

  • Updating the shipping address
  • Correcting customer information (name, phone number)
  • Changing product size, color, or quantity

Once an order has entered the packing or shipping stage, changes can no longer be made.

4. Address Accuracy

Customers are responsible for providing accurate shipping details at checkout. Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned shipments

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

5. Orders Already Shipped

If your order has already been shipped:

  • It cannot be canceled or modified
  • You may attempt to contact the carrier (USPS, UPS, or FedEx) to request delivery adjustments
  • Delivery changes are subject to the carrier’s policies and are not guaranteed

6. Out-of-Stock or Unavailable Items

In rare cases where an item becomes unavailable after your order is placed:

  • You will be notified promptly
  • You may choose a replacement item, store credit, or a full refund

7. Refunds for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued
  • Refunds are processed within 10 business days
  • Funds will be returned to the original payment method
  • No cancellation fees will be charged

8. Fraud Prevention & Verification

For security purposes, we may review or delay orders that appear unusual or high-risk. Additional verification may be required before processing.

Nickgives reserves the right to cancel orders that cannot be verified or that violate our policies.

9. Policy Updates

Nickgives reserves the right to update this policy at any time. Changes will be reflected on this page with a revised date.

10. Contact Information

For assistance with cancellations or order changes, please contact:

Nickgives
Email: support@nickgives.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday