Frequently Asked Questions

Lurafit offers fashion jewelry designed for everyday wear and special occasions. Our collection includes rings, bracelets, earrings, necklaces, and other jewelry pieces.

Yes. Lurafit offers multiple jewelry categories, including rings, bracelets, earrings, and necklaces. Product availability may vary depending on the current collection.

You can contact our support team by email at support@lurafit.com. Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

Product information is provided on the applicable product page. We recommend reviewing the product description, available options, and other displayed information before placing your order.

Select the jewelry products you would like to purchase, add them to your cart, review your order, enter your shipping information, and continue through the available checkout process.

Before submitting your order, carefully review the selected products, quantities, shipping address, and total order amount. Checking these details before payment can help prevent avoidable order issues.

Contact Lurafit as soon as possible if you need to change an order. We can only assist with changes while the order remains at a stage where modifications are operationally possible.

Once an order has been processed, packed, or shipped, changes may no longer be possible.

If you need to cancel an order, contact Lurafit as quickly as possible. Cancellation requests are handled according to the current status of the order.

An order that has already been processed or shipped may not be eligible for cancellation. Please refer to our Cancel & Change Order Policy for more information.

Lurafit currently accepts PayPal only. No other payment method is currently offered through our checkout.

The payment options available to you are determined by the PayPal checkout experience and your eligibility. Please follow the payment options displayed during checkout.

If a payment is unsuccessful, review the payment information available through your PayPal account and follow any instructions provided during checkout. You may also try completing the payment again.

After successful payment and order confirmation, your order can proceed to the normal fulfillment process. Standard handling generally takes 1 business day.

Combining approximately 1 business day of handling with 2–6 business days of carrier transit, the estimated total delivery timeframe is approximately 3–7 business days.

Delivery estimates are not guaranteed dates and may be affected by carrier operations, weather, holidays, or other circumstances.

Lurafit may use USPS, UPS, or FedEx for eligible shipments. The carrier may vary according to the order, destination, and fulfillment requirements.

The standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time may begin processing on the next business day.

When tracking information is available, it may be provided after the order has been processed and handed over to the delivery carrier. Carrier tracking systems may require additional time before the first scan appears.

Carrier tracking information may take some time to update after a shipping label is created or after the package is handed to the carrier. Allow reasonable time for the first carrier scan and check the tracking information again.

If the shipment appears significantly delayed, contact Lurafit support with your order information.

First check your mailbox, entrance, delivery area, household receiving areas, and other locations where the carrier may have left the package. You may also check with household members or building management when applicable.

If you still cannot locate the package, contact Lurafit so we can review the available shipment information.

Please retain the packaging and contact Lurafit support as soon as possible. Include your order information and details about the condition of the package so we can review the issue.

Contact Lurafit as soon as possible if your shipping address needs to be changed. We can only assist with address changes while the order remains at a stage where modifications are possible.

Once an order has entered carrier transit, an address change may no longer be possible through Lurafit.

Eligible returns may generally be requested within 60 days from the date of delivery, subject to the conditions described in the Return & Refund Policy.

For an approved eligible return, the refund is generally processed within 12 days after the eligible returned item has been received and approved.

Lurafit does not charge a separate refund processing fee for an approved eligible return. Please review the Return & Refund Policy for other applicable return conditions.

Contact Lurafit support with your order information and details about the item you wish to return. Our support team can provide the next steps based on the order and return request.

Lurafit offers fashion jewelry including rings, bracelets, earrings, necklaces, and other jewelry styles. Available products and designs may change as the collection develops.

We recommend checking your package and jewelry items after delivery. If an item appears damaged, incorrect, or incomplete, contact Lurafit support promptly with your order information and a description of the issue.

Yes. Packaging may vary depending on the specific jewelry products included in an order, their size, shape, and other fulfillment considerations.