Cancel/Change Order
Last updated: October 2026
At Lurafit, we understand that customers may occasionally need to change or cancel an order after checkout. This Cancel/Change Order Policy explains when an order may be cancelled or modified, which changes may be possible before shipment, and what happens once an order has entered fulfillment or carrier transit. Our goal is to make the process clear while allowing our fulfillment team to process orders efficiently.
Cancel / Change Order Overview
Lurafit begins processing orders after checkout so that products can be prepared and packaged for shipment as efficiently as possible. Because orders may move through fulfillment quickly, the ability to cancel or change an order depends primarily on the current processing status.
If you notice an incorrect product, quantity, shipping address, recipient name, or other order detail, please contact Lurafit as soon as possible. We will make reasonable efforts to review the request before the order progresses to a stage where changes are no longer operationally possible.
A request to cancel or change an order is not automatically considered accepted until Lurafit confirms that the requested action can be completed. If an order has already been processed, packed, or transferred to a delivery carrier, cancellation or modification may no longer be available through our standard order process.
Order Cancellation Requests
If you no longer wish to receive an order, contact Lurafit as soon as possible and provide the order information associated with your purchase. We will review the current order status and determine whether the order can still be cancelled before fulfillment progresses.
Cancellation requests can only be completed when the order remains at a stage where cancellation is operationally possible. Because orders may be processed shortly after checkout, Lurafit cannot guarantee that every cancellation request will be successful.
Include your order number whenever possible so our support team can identify the correct order.
Clearly state that you are requesting a cancellation rather than an address or product change.
A cancellation request is not confirmed until Lurafit has reviewed and accepted the request.
Changing an Existing Order
Customers may contact Lurafit to request changes to an existing order before shipment. Depending on the order status, requested changes may include correcting shipping information, changing product quantities, removing an item, or requesting another adjustment to the order details.
Changes are subject to product availability and fulfillment status. If the order has already been prepared, packaged, or transferred to a carrier, Lurafit may be unable to make the requested change.
| Requested Change | Before Processing | During Fulfillment | After Shipment |
|---|---|---|---|
| Shipping Address | May be possible | Subject to order status | Generally not available through Lurafit |
| Product Quantity | May be possible | Subject to fulfillment status | Not generally available |
| Remove an Item | May be possible | Subject to fulfillment status | Not generally available |
| Cancel Entire Order | May be possible | Subject to processing status | Generally not available |
Shipping Address Changes
Customers should carefully review their shipping address before completing checkout. If you discover an address error after placing an order, contact Lurafit immediately with the correct information.
Address corrections may be possible if the order has not yet progressed too far into fulfillment. However, once the package has been packed or transferred to USPS, UPS, FedEx, or another delivery service, Lurafit may no longer be able to change the destination address.
Product, Quantity & Item Changes
If you selected the wrong jewelry item, quantity, or product variation, contact Lurafit as soon as possible. Our team will review the order and determine whether the requested adjustment can be made before fulfillment is completed.
Product changes may depend on inventory availability and the current stage of order preparation. If the original item has already been packed or shipped, it may no longer be possible to replace or remove it from the order before delivery.
Changes We May Review
- Correcting an incorrect product selection.
- Adjusting the quantity of an item.
- Removing an item before fulfillment is completed.
- Correcting other order details when operationally possible.
What May Limit a Change
- The order has already been packed.
- The package has been transferred to a carrier.
- The requested product is no longer available.
- The requested modification cannot be completed within the fulfillment process.
How a Change or Cancellation Request Is Handled
When you contact Lurafit regarding an order change or cancellation, our support team will review the information available for the order and determine what action can still be taken.
Request Received
Your request is received by our support team. Please provide your order number and clearly describe the requested action.
Status Reviewed
We review whether the order is pending, being prepared, packed, or already transferred for shipment.
Request Evaluated
We determine whether the requested cancellation or modification can still be completed based on the order status.
Confirmation
Lurafit communicates the outcome of the request. A change should be considered completed only after confirmation.
Order Processing & Cut-Off Time
Lurafit generally processes orders within 1 business day. Orders placed by 5:00 PM EST, Monday through Friday, are generally eligible to begin processing according to our normal fulfillment schedule.
Orders placed after 5:00 PM EST may begin processing on the next business day. Orders submitted during weekends or other non-processing periods may also begin processing on the next available business day.
The 5:00 PM EST cut-off applies Monday through Friday.
Requests received after an order has entered processing may have limited options.
Contacting us before fulfillment progresses gives us the best opportunity to review a requested change.
Orders That Have Already Shipped
Once an order has been transferred to a delivery carrier, Lurafit may no longer be able to cancel the order or modify its contents through the standard order-management process.
If you contact us after shipment, we will review the available order and tracking information and explain what options may be available based on the circumstances. Carrier-controlled delivery changes may not be available through Lurafit.
Refunds Following an Approved Cancellation
When Lurafit confirms that an order cancellation has been successfully completed, any applicable refund will be handled according to the payment transaction and the circumstances of the cancellation.
The timing for a refund to appear in the customer's account may depend on the payment method and processing time of the relevant payment provider. Lurafit cannot control the exact posting time after a refund has been submitted for processing.
If a cancellation cannot be completed because the order has already been processed or shipped, the customer may need to follow the applicable Return & Refund Policy instead of the cancellation process.
Duplicate or Accidental Orders
If you accidentally submit an order more than once or believe that a duplicate order was created, contact Lurafit promptly with the relevant order numbers.
We will review the order status and determine whether one of the orders can still be cancelled before fulfillment. If an order has already been processed or shipped, cancellation may no longer be possible through the standard process.
Providing the order numbers and explaining that the orders may be duplicates helps our support team review the request more efficiently.
Payment & Order Changes
Changing an order may affect the total amount associated with the original purchase. For example, adding or removing products may change the order value, while certain adjustments may require the original transaction to be cancelled and a new order to be placed.
If a requested change cannot be completed directly within the existing order, Lurafit may explain the available alternative, which may include cancelling the original order when possible and placing a new order with the desired products or information.
| Request Type | Possible Order Impact | What Customers Should Do |
|---|---|---|
| Remove an Item | Total order value may decrease. | Contact support before the order is processed. |
| Add an Item | Total order value may increase. | Contact support to determine whether the existing order can be changed. |
| Change Product | The price may differ from the original item. | Provide the desired product information when contacting support. |
| Cancel Order | The original transaction may require cancellation and applicable refund processing. | Request cancellation as soon as possible. |
Customer Responsibilities
Customers are responsible for reviewing their cart, product selections, quantities, shipping information, and other order details before completing checkout.
After placing an order, customers should review the order confirmation and contact Lurafit promptly if an important error is identified. Early notification provides the best opportunity for our team to review whether a change or cancellation is still possible.
Before Checkout
- Confirm the selected jewelry products.
- Check quantities and product details.
- Review the recipient name and shipping address.
- Confirm the order before completing payment.
After Checkout
- Review your order confirmation promptly.
- Contact Lurafit immediately if an error is discovered.
- Provide the order number with your request.
- Wait for confirmation before assuming a change was completed.
Limitations on Order Changes
Lurafit cannot guarantee that every requested change or cancellation can be completed. Orders may move from checkout to fulfillment quickly, and the availability of a change depends on the operational status of the order at the time the request is received.
Contact Us About an Order
If you need to cancel or change an order, contact Lurafit support as soon as possible. Please include your order number, the email address used for the purchase, and a clear description of the requested change or cancellation.
Need to change your order?
Contact Lurafit promptly after placing your order. Our support team will review the current order status and let you know whether the requested cancellation or modification can still be completed.
Contact SupportOur Commitment to Order Changes
Lurafit understands that customers may occasionally discover an error or change their plans after completing an order. We aim to provide a clear and practical process for requesting cancellations or modifications while recognizing that orders may move quickly through fulfillment.
Our team will make reasonable efforts to review eligible requests based on the current order status. However, a cancellation or change cannot be guaranteed once an order has entered processing, been packaged, or been transferred to a delivery carrier.
By placing an order with Lurafit, customers acknowledge that order changes and cancellations are subject to the fulfillment status of the order. For the best opportunity to make a correction, please contact us as soon as possible after checkout.